Christmas order guide

Perhaps one of the most important holiday periods of the year is approaching, many people buy gifts online at this time as well. It is very easy to get lost in the abundance of online stores, and you can choose well and often wrongly. It does not matter whether it is a domestic or foreign company, with only an online store or a physical store. We have collected the most important questions that we can use to help you with your purchase and the decision to choose Timezone Center's stores and online store at Christmas.

1. Is the product really in stock?

The inventory in our online store is updated in real time and only what is actually in stock is available. If you read that there is only 1 piece left, then there really is 1 piece available, we don't just list it so that you can make a faster decision. Where you see In Stock, more than 1 item is available. You can inquire about products that are not in stock at idozona@idozona.hu.

2. If I order now, will it definitely arrive by Christmas?

Yes, if you order before the countdown ends, it will arrive by Christmas. For more than 10 years, we have delivered with the GLS courier service to ensure that packages always arrive on time. Shipping information is also up-to-date, as is stock information.

3. Is the product original?

All our products, both in store and in the online store, come from an official Hungarian importer or directly from the factory, so the originality is 100% guaranteed. There are no gray market purchases from abroad. The most important thing is that all our products are perfectly traceable.

4. Why can this product be cheaper elsewhere?

This is a question our customers ask us very often. In all cases, our products reflect the recommended consumer prices, as a 100% Hungarian company, quality has always been the first, and customers are satisfied. Other online stores and businesses often have far fewer products and do not keep inventory. More than 5,000 watches and jewelry are immediately available in our online store, you don't have to wait another 1-2 weeks for them to be purchased for you. The maintenance of our stores at Western standards and the professional preparation of our colleagues reflect the quality of our company.

5. Is there a decorative box for the product?

The products come to the customer in a factory box, which is perfectly presented in a gift box, of the right quality and workmanship. In our opinion, they only require a gift bag or wrapping paper with a bow. The factory boxes are renewed from time to time, so the images available in the search engines often still show the old boxes, but in all cases we send the products with the latest factory accessories.

6. Where can I find the warranty and invoice?

In addition to the watch, the box always contains the warranty and a copy of the invoice. For online orders, if necessary, you can replace them later. The small warranty booklets often also contain the user manual in Hungarian, if only this is not attached in a separate document.

7. What happens if you don't like the product?

During online shopping, the customer does not come into direct contact with the product, so it may not be suitable, or the gift recipient may not like it. The 30-day money back payment can be used in this case, the return of the product is always the buyer's responsibility. Please write to us at the email address idozona@idozona.hu or call the following phone number +36705029527, and our colleagues will help you with any questions that may arise.

8. How can I exchange the product for another model?

When exchanging the product, it is not necessary to return the package. When you have the selected new product, you contact us by email or phone and inform the customer service colleague which order you want to exchange for which model. We will prepare the new model and send it to you. If there is a difference, you only have to pay the courier service, if you choose a cheaper product, the difference will be returned. When the courier brings the new package, he will take the old one from you. You do not need to address this package, the courier will also have a package label.

9. How can I return the product?

If you choose to cancel within 30 days, you must return the package to the following address: 6724 Szeged, Londoni krt 3. - Timezone Center

Include your bank account number in the package, where we can remit the purchase price. Customer service colleagues can also be notified, but it is not necessary. The return trip takes place on a schedule after arrival, which takes several days during the Christmas period.

10. Why should I choose the Timezone Center?

Many people have a dilemma when shopping online, whether to choose the price, the quality, the fast delivery or the gift. We guarantee the originality of the product, as a 100% Hungarian company, we help you with all warranties, ordering belts, and purchasing spare parts. We have known the world of watches for more than 30 years, and we can also help you with professional assistance and product selection when ordering. Choose the quality, choose the products and services of Timezone Center.